Privacy Policy

Last Updated: June 10, 2025

At Flex Aura (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with our website (www.flexaura.com), purchase our products (e.g., Aura flight control systems, aircraft accessories), or engage with our services. By using our website or services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information to provide and improve our products and services. The types of information we collect include:

• Personal Information: When you make a purchase, create an account, or contact us, we may collect:
  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely via third-party payment processors)
• Non-Personal Information: We collect data about how you interact with our website and products, including:
  • IP address
  • Browser type and device information
  • Website usage data (e.g., pages visited, time spent) via cookies and analytics tools
  • Product usage data (e.g., Aura Config Tool settings, firmware updates)
• Support and Communication Data: Information you provide when contacting our support team (e.g., via email.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders, including shipping products like Aura flight control systems.
• Provide customer support and respond to inquiries.
• Improve our website, products, and services (e.g., analyzing Aura Config Tool usage).
• Send transactional emails, such as order confirmations or shipping updates.
• Send marketing communications (e.g., newsletters, event notices like Joe Nall Week), if you opt in. You can unsubscribe at any time.
• Comply with legal obligations or protect our rights (e.g., fraud prevention).
• Enhance product functionality, such as providing firmware updates or configuration files for Aura products.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Ensure website functionality (e.g., maintaining your cart during checkout).
• Analyze website performance and user behavior (e.g., via Google Analytics).
• Deliver targeted ads through third-party partners (e.g., AdChoices).
• You can manage cookie preferences through our Cookie Preference Center [link to settings] or your browser settings.

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Trusted third parties who assist with:
  • Payment processing (e.g., Stripe, PayPal)
  • Shipping and logistics (e.g., USPS, FedEx)
  • Website hosting and analytics (e.g., AWS, Google Analytics)
  • Marketing and email services (e.g., Mailchimp)
• Business Partners: For co-branded events or promotions, with your consent.
• Legal Authorities: When required by law, to comply with subpoenas, court orders, or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement reasonable measures to protect your information, including:

• Encryption for data in transit (e.g., HTTPS/TLS v1.2) and at rest (e.g., AES-256 for stored data).
• Regular security audits and patch updates for our systems.
• Limited and monitored employee access to customer data.
• Secure storage of payment information via PCI-compliant third-party processors. However, no system is completely secure, and we cannot guarantee absolute protection. If you suspect a security issue, contact us.

6. International Data Transfers

If you are outside the United States, your data may be processed in the U.S., where our servers are located. By using our services, you consent to this transfer. We comply with applicable laws and use safeguards like Standard Contractual Clauses to protect your data.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Update or correct inaccurate data.
• Deletion: Request deletion of your data, subject to legal obligations.
• Opt-Out: Opt out of marketing communications or targeted advertising.
• Data Portability: Receive your data in a machine-readable format.
• Limit Processing: Restrict certain uses of your data.

To exercise these rights, contact us. We may verify your identity before processing your request. For U.S. residents, see our Your Privacy Choices page [link]. For EU/EEA residents, you may lodge a complaint with your local data protection authority.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., Flex Innovations YouTube channel, social media). We are not responsible for their privacy practices. Please review their policies before sharing information.

9. Children’s Privacy

Our products and services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected such data, contact us.

10. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. For example:

• Order data is kept for 7 years to comply with tax laws.
• Account data is retained until you request deletion.
• Usage data is anonymized or deleted after 12 months.

11. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website or via email. Your continued use of our services after changes constitutes acceptance. Check this page periodically for updates.

12. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact:

• Phone: +447405738599
• Mail: Savaultlimited@gmail.com

For security-related concerns, email [security@flexaura.com].